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Submit manuscript (Quick guide)

Please view full version of this help hereSupport Team

To submit your article you must be logged in to the site, then submit a ticket via "communication center" using your article's title as "ticket title". 

You may add one description, and many additional notes and files (to attach cover letter, full text, figures, etc.) with your ticket.

How to submit a ticket:

1) Login to the site (if you have no account yet, please register first)
2) Click on "communication center" link, under "user menu"
3) Click on the link "Submit new ticket", to view ticket submission form
4) Select appropriate department, fill other blanks also.
5) Finally, to send your ticket "Submit" button must be clicked.
6) An email message indication your ticket information will be sent to your email, and another goes to our appropriate representative.
7) Your ticket and its future updates will be saved permanently to communication center.

How will I be informed if my ticket got answered?

- You will be informed of any update and answer made by representatives on your submitted ticket via an email message. So there's no need to check your communication center consecutively. You should only check your own inbox. And if you found any message sent from "This email address is being protected from spambots. You need JavaScript enabled to view it." then you should go to communication center for more details.

How to view details of my tickets (including updates, answers, descriptions, etc.):

1) Login to the site cjasr.com
2) Click on "community center" link, under "user menu"
3) Click on "View submitted tickets" to view all of your previously submitted tickets
4) Click on any ticket you want to view details of.

How to update my previously submitted tickets:

1) Login to the site cjasr.com
2) Click on "community center" link, under "user menu"
3) Click on "View submitted tickets" to view all of your previously submitted tickets
4) Click on ticket you want update.
5) Enter additional notes; you may also attach a file if you wish to.
6) Press save button

N.B.:

If you want to attach more files or send more descriptions please feel free to update your tickets by sending descriptions and files again and again.
But please, don't submit more than one ticket for the same manuscript this will postpone the revision process.
If you want to submit another manuscript (with another subject), obviously you're welcome to submit a new ticket.

Please do not hesitate to contact support, if you have any question or concern.

Please view full version of this help hereSupport Team